Íoslódáil an Clár seo a Thógamar chun ár gClár a Dheisiú?

Baineann ár gcliaint úsáid as PCAnywhere le haghaidh a gcuid saincheisteanna tacaíochta. Tá Vista á rith agam - mar sin nuair a rinne mé iarracht ár gcliant ceadúnaithe a luchtú, bhuail teachtaireacht neamh-chomhoiriúnachta liom go tapa agus scor an suiteálaí.

Agus iad ag tabhairt cuairte ar shuíomh Symantec, shocraigh siad an cheist comhoiriúnachta le uasghrádú go leagan 12.1. An snag? Caithfidh tú $ 100 a íoc as an uasghrádú. Caithfidh sé a bheith agam, mar sin d’íoc mé an $ 100. Is leor i ndáiríre $ 100 a íoc as iarratas a bheith ag obair tar éis duit an ceadúnú tosaigh a íoc roimhe seo chun fearg a chur ort.

Anois go bhfuil 12.1 luchtaithe agam, tá an iliomad fadhbanna agam leis. Is cosúil go bhfuil an aip ag rith má fhéachaim ar an mBainisteoir Tasc, ach níl an fhuinneog le fáil anois. Agus má thugaim an fhuinneog suas, tá sí bán go hiomlán. Thosaigh mé ag déanamh taighde ar an gceist i bhfóraim Symantec. Nóta amháin a fuair mé ná alt iontach ar an Autofix Symantec chláir.

Cén cineál cuideachta bogearraí a scríobhann clár a shocraíonn saincheisteanna a théann i bhfeidhm ar a gclár bunaidh? Buille faoi thuairim mé gurb é Symantec an chuideachta sin.

Hey Symantec: Má tá a fhios agat cad í an fhadhb agus conas í a shocrú, cuir an socrú i do bunaidh iarratas !!!

Tar éis an clár Autofix a shuiteáil, tá ceisteanna fós ag PCAnywhere. I. cringe nuair a chaithfidh mé aon chlár Symantec a úsáid... Táim ag scríobh mar gheall orthu le fada.

4 Comments

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  2. 2

    If you are getting this consistently, try the following:

    – Launch sessioncontroller.exe – you will find this in the program install directory.
    – wait a few seconds
    – then double click and launch pcAnywhere (winaw32.exe)

    The blank screen is due to pcanywhere timing out waiting for sessioncontroller.exe to launch.

    This has been fixed in 12.5 – currently in Beta at http://betanew.altiris.com/BetaProducts/PCAnywhere125Enterprise/tabid/148/Default.aspx

    -abhijit

    • 3

      Ok, great… except that every .5 update (and some of the .1 updates) are a separate product line, requiring an additional purchase. For $200 (even with the $100 “upgrade” rebate), I expect my software product to work, out of the box, with no issues. Immediately. Not after waiting 6 months, or even after waiting for 30mb of updates from their LiveUpdate system… which, interestingly enough, only sees a portion of their installed software. Why doesn’t it update *all* of my Symantec software at once, instead of requiring 7 different LiveUpdate instances for 7 separate products from the same company?

      Back to my original gripe… why should I have to pay extra to acquire what should, at the very least, have been a patch released to users of 12.1, nevermind 12.0 (which didn’t work on Vista)?

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